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Marketing Ideas Centre / 8. Custom Tutorials /
Why can't you use my file?
Author Message
isabelle
Member 		# Reply 

Because we work with large sizes, we ask for the files at actual size when printing photos, this is to ensure the resolution is high enough for output. If you send us a small, low resolution photo, we cannot scale it up to the commercial Signage sizes we have and still maintain a quality image - it will become pixelated.
Send us images in the highest resolution available - 600dpi if small image size, or 150dpi if at actual output scale (your signage size).

Where no images are involved, we ask for Vector files. These are files drawn in curves, not pixels. They can be scaled to any size and therefore are perfect for our commercial Signage sizes.

Vector files are .AI, .EPS, or .PDF, however not all PDF files are vector files - some may be images saved to PDF and for this reason sometimes cannot be used.
isabelle
Member 		# Reply 

If unsure about your file type, just send us the files you have and we can either redraw the file where necessary, or contact you for alternatives.

If your file is too large to send via email (up to 12MB), you can upload it to our FTP site.
How to use Smart FTP: http://www.australiasigns.com.au/tutorial/smart-ft p-user-guide.html

When an order has been placed and the artwork needs to be uploaded, give us a call and we'll guide you through the details.
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